REFUND & CANCELLATION POLICY
Last updated: 24/09/2026
This Refund & Cancellation Policy applies to Project Documentation & Reporting services provided by Good Bad Data.
1. NATURE OF THE SERVICES
Our services are professional services involving the preparation, analysis, processing and delivery of project documentation, reports, data summaries and related business materials.
Because the services are individually prepared for each Client and may involve work performed specifically according to the Client's requirements, cancellation and refund terms depend on the stage of service completion.
2. CANCELLATION BEFORE WORK STARTS
If the Client cancels an order before work has started, any advance payment will generally be refunded, less any non-refundable costs expressly agreed with the Client.
3. CANCELLATION AFTER WORK HAS STARTED
If the Client cancels a service after work has started, the Client may be charged for the portion of the service already performed.
The amount may include:
work already completed;
completed deliverables;
research and data processing already performed;
time spent on the project;
third-party costs incurred specifically for the project;
other costs expressly agreed with the Client.
Any remaining refundable balance will be returned to the Client.
4. COMPLETED DELIVERABLES
Once a requested report, document or documentation package has been completed and delivered in accordance with the agreed scope, the fee for that completed service is generally non-refundable, subject to mandatory rights applicable to consumers.
5. CORRECTIONS
If a delivered document contains an error that is attributable to the Service Provider and falls within the agreed scope, the Service Provider will correct the relevant error without additional charge.
This does not apply to:
changes in the Client's requirements;
new information provided after delivery;
changes to the project;
additional sections or analysis;
revisions outside the original scope.
Such work may be treated as an additional service.
6. CONSUMER RIGHT OF WITHDRAWAL
Where applicable law grants a consumer a right to withdraw from a distance contract, the consumer may exercise that right within the statutory period.
Where the Client expressly requests that the service begin before the expiry of the withdrawal period, the applicable statutory requirements concerning early performance of the service shall apply.
Where a service has been fully performed following the consumer's express request and after the consumer has been properly informed of the consequences, the statutory right of withdrawal may no longer apply to the completed service.
Nothing in this Policy limits mandatory consumer rights.
7. REFUNDS
Where a refund is due, it will be processed using the original payment method where reasonably possible, unless another method is agreed with the Client or required by applicable law.
Refunds will be made within the period required by applicable law.
8. NON-REFUNDABLE THIRD-PARTY COSTS
Costs incurred specifically for a Client's project, including approved third-party services, licences, travel arrangements or other external costs, may be non-refundable where such costs cannot reasonably be recovered.
9. HOW TO REQUEST A CANCELLATION OR REFUND
Requests should be sent to:
The request should include:
Client name;
company name, where applicable;
order or project reference;
date of purchase or agreement;
description of the request.
We may request additional information necessary to process the request.
10. B2B CLIENTS
For business-to-business Clients, cancellation and refund conditions are primarily determined by the individual quotation, order, statement of work or service agreement.
Where an individual agreement contains different cancellation or refund provisions, those provisions shall prevail.
11. CONTACT
Good Bad Data
Good Bad Data Monika Fasula
ul.Nowogrodzka 64/43
02-014 Warszawa
NIP: 5542876464
Email: direct@goodbaddata.com